DirecTV Hates New Customers

So we signed up for DirecTV at our new house back in February and overall I’ve really enjoyed it.  You would think that DirecTV would treat their new customers with high regard, but in fact they want to charge you more because you’re new customer if you want to upgrade something.

We’re very interested in the new Whole-Home DVR service so I inquired to see how much it would cost to be turned on and add a new receiver.  Here’s the breakdown:

  • $99 for a new HD receiver (must be HD)
  • $99 “setup” fee for the service, which means they’re clicking a button on my account in their system somewhere.  Awesome.
  • $49 “installation” fee for the guy to come out and do something to our current HD DVR box & satellite.  Why isn’t this just part of the “setup” fee?  Bullshit.
  • $50 NEW CUSTOMER FEE.  That’s right.  Because we’re still considered a “new customer” of DirecTV, they will charge us an extra $50 bucks just because.  DirecTV hates new customers.

While I still think the Whole-Home DVR service would be awesome, we won’t be ordering it today.